Conflict Management: Sources of Conflict and Appropriate Approaches
Often, people will go to battle unaware of what the war is actually about. Participants learn how to identify the real problem rather than deal with misconceptions, miscommunications or misunderstandings.
Continual Learning: A Jack of All Trades
Being an expert or specialist often provides a needed resource for organizations; however, managers must possess a thorough understanding of their entire organization and the overall mission of the company. Having managers who are well rounded strengthens an organization, reinforces the premise of cross-functional training and succession planning, and encourages mentoring relationships.
Creativity and Innovation: Using Your Muses!
Participants discover how to approach situations and problems creatively. They learn various blockbusting techniques through experience which results in an ability to think and problem-solve creatively for better decision-making.
Cultural Awareness: The Ideal Manager
Each organization has its own culture as well as each department. This means organizations and decision-makers must accept employees as “whole persons” and possess the ability to get people to work with them rather than for them. Participants develop a list of attributes needed for an ideal manager for their respective organization.
Customer Services: I Could Get My Job Done, If It Weren’t for these Customers…
This seminar identifies who are customers, and how those various parties have expectations whether realistic or not. Participants create a flowchart outlining internal and external customer connections to determine how one customer influences the efforts of another.
External Awareness: It’s Not Easy Being Green
With today’s workforce changing each day, it is crucial that managers have an understanding of diversity from an empathetic, compassionate and accommodating standpoint. Managers examine how diversity affects their bottom line and as a tool, increases performance and productivity.
Fundamentals of Leadership
This session examines various leading management theories and concepts to determine what makes employees perform and produce beyond standard expectations, and how their individual style impacts their work environment.
Fundamentals of Management
Participants are exposed to the “Cybernetic Circle of Motivation”. They learn the ten actions that a leader should demonstrate in an effort to motivate peers, direct reports and become decision-makers.
The foundation of this seminar is to improve performance and productivity by understanding self-management. We discuss how taking ownership for successes and failures of self and direct reports demonstrates accountability.
Influencing/Negotiating: The Interaction of Cooperation and Assertiveness
Participants learn the five methods for resolving conflict. They will learn when to use accommodation, competition, collaboration, compromise or avoidance strategies.
Integrity/Honesty: Ethics Is a Personal Choice
There are rules, guidelines, policies and procedures to manage an employee, however, only the individual can truly referee his/her actions. Participants examine their personal views and values which drive their actions.
Interpersonal Skills: I-Speak Your Language™ (DBM)
Participants gain an understanding of the various strategies of successful communication. Through completing a fun and insightful assessment, participants will learn and develop their individual style of communicating with others who are different from themselves.
Intrapreneurship: Owning Your Job
With agencies allowing more independence and autonomy while increasing levels of responsibility, managers are more important now than ever. Therefore, it is imperative managers see their job as a business and operate as though dealing with goods and services. We will explore techniques and methods that change personal paradigms.
Listening for Decision-Making
Listening skills are closely tied to critical thinking; therefore, actual training in listening is training in thinking. Participants will identify their professional listening preference with an understanding of different listening types.
Resilience: From Surviving to Embracing Change
Leaders are asked to be adaptable and focused producers of quality work at a faster pace with dwindling resources. Managers are expected to accept change, while some thrive in chaos and others sink. This session explores the impact of change and teaches participants how to cope, adapt and succeed in an environment that fosters change.
Service Motivation: Valuing the Customer with G.R.A.D.E.R
Many organizations are moving to Performance Based Management, and agencies are being graded on their customer service. This seminar targets the acronym G.R.A.D.E.R. and shows how valuing your customer makes good dollars and sense based on Goods & Services, Results, Attitude, Decisions, Economics and Responsiveness.
Strategic Thinking: The Law of Foresight
This session provides information on the importance of strategic thinking as a way to improve the bottom line. Managers’ ability to anticipate the future accurately will determine the success or failure of their department. Participants develop their planning skills so that they are better equipped to ensure their company’s success.
Team Building: How to C.A.R.E
Some team members seem to be on board while other members appear to be out in left field. Participants develop the ability to tap into each member’s unique style of being a Creator, Analyzer, Refiner or Executor to ensure maximum participation, the elimination of frustration and improved results.
Managing time means influencing the things that happen during your day. Participants determine time-imposed factors to establish the amount of attention each activity deserves. Participants realize how to structure time use in terms of urgency and importance to discern how to handle planned events, recurring situations and interruptions.
Vision: Leading Versus Managing
Participants are exposed to leaders and managers who provide candid dialogue about the necessary tools to lead and manage, and effective ways to bridge the two.