Communicating Professionally with Tact

This session will provide professionals with options and skills in communicating with tact and diplomacy. We will discuss strategies in which individuals can successfully handle difficult situations and conversations with various types of personalities and behaviors, resulting in a positive conclusion.


This session is recommended for employees who are shy, introverted or avoid conflict. Participants develop the confidence to communicate with assertiveness to manage relationships, achieve their goals, and accomplish a variety of tasks.

Being the Best of the Best

In today’s global economy and competitive landscape, doing your job isn’t enough. You need to be the best of the best in whatever you do. Being the best of the best requires knowing where you stand, or rather how you rank against others on the bell curve, and developing knowledge, skills, abilities and personal characteristics that support the organization’s mission and leadership’s vision.

Customer Service: G.R.A.D.E.R.

This session improves an organization’s customer service based on Goods & Services, Results, Attitudes, Decisions, Economics, and Responsiveness with internal and external customers. Participants are prepared to deal with others based on respect, professionalism, an attitude of helpfulness and positive customer interaction.

Dress and Professional Image

This is a persuasive session on the importance of dress and image for professionals. Participants will possess an understanding of proper business attire in your organization. This session is highly interactive and designed with current trends and styles for consideration.

From a Job Defense to a Career Offense

This session looks at what really keeps many professionals from being at the top even when they are great employees. There are several sessions dedicated to important competencies that professionals must possess to move to the top, but there are numerous factors that come into play that a professional needs to know.

Improving Communication Skills

Career success is inevitably tied into your ability to communicate effectively, both written and oral, as well as possessing the ability to listen. Far too often, mistakes, misunderstandings, and conflicts that occur in the workplace actually stem from poor communication and not necessarily a lack of communication. The majority of people do not set out to offend others or cause tension in the workplace, but it happens.

Momentum with C.A.R.S.

Improving performance and increasing productivity is achieved based on the team you build around yourself. It should be Colleagues, Advocates, Resources and Supporters (C.A.R.S.™). These are the people you bring within your circle to develop professional relationships that are purpose driven.

Playing the Game

This session uses the analogy of sports, and, in particular teams, to emphasize the importance of being a top performer within an organization. Being a superstar is a very daunting status that requires a variety of core competencies that include a level of finesse, political savvy, business acumen, and more importantly, the ability and willingness to play the game by the unwritten rules, which some professionals simply are unable or unwilling to do.

Career Resilience: Maintaining Momentum

We will share with the participants how organizations have moved from Intellectual Quotient (IQ) to Emotional Quotient (EQ) and are now entering a phase wherein Resilient Quotient (RQ) is critical for a professional’s success. It is important for professionals to be resilient. Employees must be able to handle disappointments, failures, mistakes, etc., coupled with EQ to bounce back and move forward.

Situational Judgment and Engagement

What may be an innocent gesture by some may be considered taking liberties by others. A professional has to have situational judgment. Participants will learn how to be effective in a variety of workplace situations. People are only as effective as the degree to which people see them as being effective.

Stress Management

Employees learn how to recognize the difference between healthy and unhealthy stress that they may encounter in the workplace. Participants examine four types of stressors and skills to handle problems, disappointments and stressful situations. We provide participants with a sense of control and personal empowerment by teaching them how to take ownership of their personal situations, discover how to deal with consequences and understand how they have options in dealing with stressful events.

Time Management and Getting Organized

Participants learn how to simultaneously manage an overwhelming workload, complex tasks and high-profile projects. Our workshop teaches participants how to handle workflow and avoid time management pitfalls that prevent them from being organized.

The Impact of First-Generational Successes

The majority of Americans, in general, are first-generational successes in one form or another simply because today’s Americans have acquired so much more than any previous generation. And, unfortunately such employees are unaware that they are first-generational successes and/or what the ramifications of being such have on their career. It is important that employees understand why they are often in the middle to begin their process to the top and it is equally important for managers to manage to this dimension of diversity.

The Unwritten Rules

Many first-generational successes hope that their career will succeed, hope that others will move them to their desired position, as if they are a chess piece, and hope that working hard is enough. But, none of these are enough, and quite frankly… hope is not a strategy. There are two strategies used in being a success: defense and offense.

Thinking That Through (TTT)

It is surprising that performance evaluations don’t have a section that deals with an employee’s ability to think. So much of an organization’s success hinges on leadership’s and management’s ability to think and be visionaries. Organizations need people who can quickly develop solutions to recurring and new problems impacting the workplace performance and productivity. But, how can we do that when people, in general, are not good thinkers or don’t value the importance of thinking?

From Diversity to Inclusion

How an employee chooses to engage others based on diversity will impact your ability to succeed in any endeavor. Your ability to accept and accommodate diversity will greatly increase your ability to get things done through others. The need for diversity is no longer a business case to be proven.