Training
Now more than ever, getting and keeping a job requires excellent communication skills. Nearly every activity conducted in an organization involves communicating; people are required to interact and react, that is, to communicate. They exchange information, ideas and plans while making decisions, rules, proposals and contracts. Communication is the “lifeblood” of every organization: our training helps with the flow.
Assertiveness from Passive Communication
This workshop is recommended for employees who are uncomfortable in communicating, lack confidence in workplace situations or choose to avoid conflict. Participants develop the ability to communicate with assertiveness to manage relationships, achieve their goals, and accomplish a variety of tasks.
Business Writing 1-0n-1
This workshop teaches participants the 7-Cs of writing for effectiveness from the Concrete to the Courteous. Participants learn the criteria for effective writing by reviewing common grammatical mistakes, practicing writing with universal business mechanics and formats, and managing emails.
Business Writing for Results
As an advance writing course or extension of Business Writing 1-0n-1, participants learn how to effectively write business letters, “bad news”, customer-focused documents, and persuasive letters as well as how to format, edit, and produce polished professional documents.
Communicating with a Hostile Audience
This workshop is designed to teach participants how to address the public or meet with internal and external customers who may be adversarial. Participants examine causes of anger, types of anger, types of hostile audiences and methods to manage hostility.
Communicating Professionally
Miscommunication and a lack of being understood are due to an employee’s communication style and inability to identify the communication style of others. Employees will gain an understanding of the value in communicating professionally by developing methods and techniques for succeeding with high touch skills in a high tech environment.
Connecting through Gender Differences
This course provides participants a venue to learn and understand communication, personality and style differences between men and women. We explore the impact of these differences on relationships in the workplace.
Effective Presentations and Public Speaking
This workshop prepares participants to deliver audience-focused presentations such as meetings to peers, supervisors, management teams and/or stakeholders. Participants learn how to address issues and succinctly disseminate information with supporting data while delivering a presentation that captivates their audience.
Empowerment through Communicating
Participants examine various components of communicating which include: coaching and counseling, listening, interpersonal style, and timing and delivery of a message. With a communication assessment, participants learn their preferred style of communicating with others.
Listening Skills: Making the Connection for Critical Thinking
Listening skills are closely linked to critical thinking, which means training in listening is training in thinking. Participants learn nine techniques for improving listening skills from depersonalizing to using non-verbal language to overcome listening impediments such as language problems and differences in perceptions.
Motivating by Communicating
If a job requires mental rather than manual labor, the ability to motivate strongly influences how employees communicate their knowledge, proposals and ideas to others. Motivating by communicating teaches participants, especially technical employees, conversational speaking skills and how to inspire others.
Oral Presentations that Speak Volumes
The ability to do a job well will help you remain employed; however, the ability to captivate small groups and large audiences through the art of public speaking catapults careers. Participants will learn how to find and use their natural speaking style, in addition to incorporating powerful visuals. The combined result creates exciting presentations that encourage audience participation.
Visual Impact in Presenting: Utilizing Technology
This workshop is specifically designed to teach individuals how to strengthen their presentations using PowerPoint slides, customized graphics, and elements of effective delivery.
Our intact and targeted organizational development training motivates employees while creating a high-performance environment. Our workshops enable employees to utilize their skills to achieve maximum personal and professional satisfaction. All workshops are offered boutique style which allows decision-makers the option of customizing their training through selecting, combining and blending relevant topics. We provide training to an entire department as intact training, an organization open enrollment course, or as an off-site workshop.
Accountability through Self-Management
Employees learn how their actions must support the mission of the organization and the department in which they work. We diagnose work performance problems and identify areas for growth and improvement to increase personal performance.
Adapting to and Adopting Change
While some employees thrive on change, others may silently suffer or become disruptive due to unpredictability. Our workshop teaches participants the change process while examining the necessity for change and adaptability.
Conflict Resolution for a Win-Win Agreement
Do employees often compete to get what they need, accommodate others to keep the peace, or ignore situations to avoid confrontation? Our introspective session moves employees out of their comfort zone of handling problems to resolution finding by identifying sources of conflict.
Creative Thinking and Problem-Solving
We believe earning the reputation of a problem-solver will catapult a professional to expert status which allows them to write their own ticket and contribute more in their job. Participants learn how to solve problems through various techniques that include thinking critically and logically while making sound decisions.
Customer Service and Satisfaction
Customer Service is an integral part of any organization. Our workshop enhances an organization’s customer service by strengthening their relationships with internal and external clients. Participants prepare to deal with clients respectfully and professionally to garner positive customer feedback.
Dealing with Difficult and Negative People
Employees learn how to handle people with tact and diplomacy. They discover how to identify and manage negative interactions with various types of personalities and behaviors to find a positive conclusion.
Decision-Making Skills
This workshop exposes employees to the benefits of taking small risks and using professional judgment. Participants will learn conceptual blockbusting techniques to enhance problem solving skills while discovering how to brainstorm and be innovative.
Diversity: Valuing Differences in a Diverse Environment
Diversity can be a tool for success in every field. Participants discover the importance of valuing differences amongst employees and learn the powerful role diversity plays when using an organization’s talent pool to its fullest capability.
Ethics: A Personal Choice
Participants examine the different types of decisions that help prevent ethical dilemmas. Attendees explore how personal ethics, values and beliefs influence professional judgment and ultimately lead to decisions that affect their organization’s bottom line.
Gaining Power and Influencing People
Seldom are employees taught how to gain power and influence others. The power characteristics we explore help participants adopt a style that works well within an organization with different personalities. Participants learn how to use their power to influence others for career advancement.
Managing Group Dynamics
Managers and decision-makers learn to differentiate between functional, project and interest groups. Participants learn how to support groups and ensure goals are set with a clearly defined purpose while making sure the resources are available for the group’s success.
Meeting Management
This workshop is an intense and extensive three-day course on training employees to be Meeting Facilitators. Participants learn how to conduct an effective meeting in order to save their organization the incurred expense of hiring vendors to facilitate meetings.
Negotiating with Interest Based Techniques
This workshop prepares employees to efficiently manage relationships with coworkers, internal customers, sister organizations, partners and external interest groups. Participants identify and address personal obstacles with gaining resolution and buy-in while skillfully managing professional dilemmas with civic, governmental, social and professional groups.
Professional Image and Professionalism
Participants learn how to improve their credibility and level of professionalism. They will explore how a professional image opens opportunities for advancement based on an organization’s culture. By learning the techniques to gather, analyze and respond to information about themselves, participants will increase their self-awareness and improve self-confidence.
Stress Management
This workshop teaches participants how to balance their lives. They learn how to recognize healthy and unhealthy stress, and develop solutions to manage both.
Self-management as Telecommuters
Telecommuting is an exceptional motivational tool that can increase performance and productivity; however, it exposes a completely new set of issues typically not present when working in an office. Our workshop exposes participants to the nuances of telecommuting.
Team Building and Innovation
Participants learn to move from working independently to trusting and contributing in a teamwork environment. This workshop works well for employees who need to build, design and create a work environment that embraces team spirit and cohesiveness.
Time Management and Getting Organized
Participants learn how to manage an overwhelming workload, while simultaneously dealing with complex tasks and high-profile projects. They develop the skills to identify time management objectives, prioritize based on time-imposed factors, and utilize technology for staying organized and set short-term and long-term goals.
Working for Multiple Managers/Supervisors
This workshop is designed for employees accountable to more than one manager or supervisor. Employees discover how to work for individuals who vie for their time with the same high level of expectation. Participants examine various management theories, concepts and styles to effectively interact with managers as customers.